FAQs

Shipping & Delivery

Zobelle ships worldwide and we have a range of delivery options available for our local and international ​​customers. You can find out which delivery options are available to you here.

Express shipping within Australia
FREE on orders over $49
$5.99 flat fee on orders under $49

Express shipping within New Zealand
FREE on orders over $99
$14.99 flat fee on orders under $99.

Express shipping within United States
FREE on orders over $239
Calculated at checkout for orders under $239

International delivery
Calculated at checkout.

See full details here.

Please note: all shipping times may vary. The below timeframes are rough guidelines to indicate how long it takes for most orders to be delivered for each region. The most accurate way to know your delivery ETA is to use the tracking information provided once your order has been shipped.

Australia
1-3 business days

New Zealand
7 business days

United States
7-10 business days

The rest of the world
2 weeks

Read more about our shipping and returns here.

Once your order has been dispatched, you will receive a notification via email which will include tracking information so you can follow your delivery. Be sure to check your junk inbox just in case it landed in there by mistake!

If you cannot locate the email, please get in touch with our friendly customer service team.

You can read our full Shipping Policy here.

Yes, we most certainly do ship internationally! To find out how fast delivery is to your location, check out our Shipping and Returns page here or get in touch with our friendly customer service team.

Yes! For those who are local to us in Perth, Western Australia we offer local store pickup during business hours. Our business hours are Monday – Friday: 8am – 5pm and Saturday: 9am – 1pm AWST.

These opening hours do not include public holidays and are subject to change at our discretion, especially during busy sale periods.

It is not possible at this time to send items from the same order to different addresses. Instead you will need to place separate orders, each with their own delivery address, so we can ensure that your deliveries are properly tracked and that the correct items arrive quickly and safely at the correct destination.

If you believe you should have received your order by now, we recommend checking your order tracking to see if there have been any updates. You can find your tracking Information in the email that you would have been sent to notify you that your order has been dispatched. If you cannot find this email, be sure to check your junk inbox just in case. 

If you’re still not sure, you can get in touch with our friendly customer service team who will be happy to help. Be sure to have either your order number handy, or the email address that you used to place the order.

To see roughly how long most orders take to be delivered, you can check out our Shipping and Returns page.

Refunds & Returns

If for some reason you are not happy with your purchase, you can return it within 30 days so long as it is unused and in resalable condition. All returns must also be sent back in original packaging with all included accessories. Change of mind returns must be unopened with the seals in tact for health and safety reasons. For full details, you can read the Zobelle Refund Policy here.

Yes! Sometimes circumstances change or perhaps you simply changed your mind; these things happen! We want our customers to be happy with their purchase so we offer a 30-day money-back guarantee. If for any reason you’re not happy with your purchase, you can return it to us within 30 days from the time you receive your goods. Conditions apply, view the Zobelle Refund Policy here.

Absolutely! We are confident in the quality of our products so in addition to our 30-day money-back guarantee, Zobelle offers a one-year warranty period from the date your product is purchased. Some items are excluded from this, please see product descriptions to determine whether your item is covered by the Zobelle warranty or get in touch with our customer service team. You can view the full Zobelle Refund Policy here.

Orders

Once you have successfully placed your order, a confirmation email will be sent to the email address that you used to complete the transaction. If after a short while you still have not received your confirmation email, double-check your junk folder to see if it has accidentally ended up in there. 

If you are not sure if your order went through successfully and you cannot find your confirmation email, feel free to get in touch with us and someone from our friendly customer service team will be able to assist.

Yes! If your preference is to place your order over the phone that is absolutely fine. In fact, we have an in-house Beauty Advisor and Aesthetician, as well as a highly-trained customer support team, who can answer any questions you may have and process your order over the phone within business hours. Visit our contact page for information on how you get in touch with us as well as our hours of operation.

1.The the code has expired
If your discount code is not working, be sure to check the terms and conditions and make sure that this code is still valid and has not expired.

2. The item has not been added to your cart
If your code specifies it’s for a free product, make sure you have added that specific product to your cart first and then apply the discount code.

3. There is already a discount code applied to your checkout
Unfortunately, you cannot ‘stack’ discount codes in the checkout. That is to say if you already have a discount code applied to your checkout, you cannot apply a second discount.

If you have checked the above points, checked the terms and conditions of your promo code and still believe that your discount code should be working, feel free to get in touch with our friendly customer service team who will be happy to assist you.

Our warehouse team move fast to ensure that your order is shipped out as soon as possible and arrives at your door in a timely manner. If you have made a mistake, changed your mind or would like to amend your order for any reason, please get in touch with our team immediately. 


If you placed your order during business hours and get in touch fast enough, our team may be able to intercept it for you, however this is not guaranteed. We will always do our best to assist you but if your order cannot be amended, we do offer a money-back guarantee and easy returns.

Payment

Zobelle accepts all major credit and debit cards including Visa, MasterCard and American Express (AMEX). We also offer the following payment options:
Apple Pay
AfterPay 
Klarna 
PayPal 
Zip

We do not currently offer gift cards at this time however, this is something we are working on. To stay in the loop, be sure to join our mailing list!

If you are a professional wanting to purchase a Zobelle product for your clinic, spa or salon so you can take your clients’ results to the next level, you can get in touch with us via our wholesale enquiry form to see if you are eligible for industry discounts and be the first to know about promotions, product launches another exciting updates.

About Zobelle

Zobelle is not just another website selling beauty tools, our team are experts in microneedling and LED light therapy. Not only do we have an in-house Beauty Advisor and Aesthetician available to speak to one-on-one, we offer a skin concierge service that promises to support our customers before, during and after purchase as they navigate their skin journey. We’re with you from Zo, to go.

Unlike competitors, Zobelle is Australian-based, female owned-and-operated, trademarked and protected, ARTG registered and free from copycats and dangerous counterfeit devices so you can shop with peace of mind.

You can learn more about us here.

Zobelle headquarters is based in Perth, Western Australia however, we have a team that spans Brisbane, Sydney, Asia and the United States.

Orders are either shipped from our Perth warehouse or our third-party logistics partner closest to your location so we can offer fast delivery!

No, this is to protect the integrity of the Zobelle brand and ensure that our customers know they are purchasing a safe and legitimate device and can access all of the important educational content we provide in one place.

Get in touch with us

You can get in touch with us via live chat and phone during business hours or you can send us an email. Everything you need to know about getting in touch with our skin concierge can be found here.

Unlike other brands, we pride ourselves on being available to our customers for support when they need it. We want to arm our customers with the education and resources that they need to carry out safe and effective professional-quality treatments at home.

The Zobelle skin concierge is the promise that you can access our highly-trained customer support team for any questions you may have before, during and after purchase. It is our commitment to providing educational content that is simple and easy to follow and it’s access to our very own in-house Beauty Advisor and Aesthetician for those wanting extra support.

You can join our mailing list here to be the first to know about new product launches, exclusive offers and other exciting updates.

If you’d like to get in touch with us to discuss a potential partnership or to access our media kit, please email: partnerships@zobelle.com

We are always on the lookout for amazing new staff who are as passionate about skincare as we are. If you’d like to express your interest in working with us you can email: support@zobelle.com