Shipping & Returns
Please note: Due to COVID-19 situation in NSW, we are experiencing delays in shipments and deliveries with AusPost. We thank you for your patience and understanding during this time.
Delivery within Australia
|
Delivery Option |
Cost |
Timeframe |
| Express shipping (Orders over $49) |
FREE
|
Shipping times vary, most orders are delivered within 1-3 business days. |
|
Express shipping (Orders $48.99 and under) |
$5.99 Flat fee. |
Shipping times vary, most orders are delivered within 1-3 business days. |
|
Local store pick up (available from our warehouse in Welshpool) |
- |
During business hours: Monday – Friday: 8am – 5pm |
- Zobelle dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.
- All orders placed before 2:00 PM AWST / Perth time, are sent out the same day.
- Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification.
- If you do not receive your purchase within 7 business days upon order placement, please get in touch with us here.
Delivery within New Zealand
|
Delivery Option |
Cost |
Timeframe |
| Express shipping (Orders over AUD $99) |
FREE
|
Shipping times vary, most orders are delivered 7 days. |
|
Express shipping (Orders AUD $98.99 and under) |
$14.99 Flat fee. |
Shipping times vary, most orders are delivered within 7 days. |
- Zobelle dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
- All orders placed before 2:00 PM AWST / Perth time, are sent out the same day.
- Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification.
- If you do not receive your purchase within 7 business days upon order placement, please get in touch with us here.
Delivery within United States
|
Delivery Option |
Cost |
Timeframe |
| Shipping |
Calculated at checkout |
Shipping times may vary, most orders are delivered within 7-10 business days.
|
- Zobelle dispatches orders daily using DHL as the shipping vendor.
- All orders placed before 2:00 PM AWST time are dispatched on the same day.
- Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. If you have any questions about your order, please contact Zobelle.
- The above timeframes are to be used as a guide only. Shipping times are subject to stock availability and exclude clearance/customs delays.
International Delivery
|
Delivery Option |
Cost |
Timeframe |
| Shipping |
Calculated at checkout |
Shipping times may vary, most orders are delivered 2 weeks. |
- Zobelle ships our products internationally using a wide range of international shipping vendors.
- All orders placed before 2:00 PM AWST time are dispatched on the same day.
- Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification.
- Contact Zobelle if you do not receive your purchase within 3 weeks upon order placement.
- Any additional import or customs fees are the responsibility of the recipient.
Read the full Zobelle Shipping Policy here.
Returns & Refunds
Welcome to Zobelle and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.
Conditions apply, view the Zobelle Refund Policy here.