Shipping & Returns

Please note: Due to COVID-19 situation in NSW, we are experiencing delays in shipments and deliveries with AusPost. We thank you for your patience and understanding during this time.

Delivery within Australia

Delivery Option

Cost

Timeframe

Express shipping
(Orders over $49)

FREE

 

Shipping times vary, most orders are delivered within 1-3 business days.
Express shipping
(Orders $48.99 and under)

$5.99 Flat fee.

Shipping times vary, most orders are delivered within 1-3 business days.

Local store pick up        (available from our warehouse in Welshpool)

-

During business hours:

Monday – Friday: 8am – 5pm
Saturday: 9am – 1pm

 

  • Zobelle dispatches orders daily and we use Express, Toll Express or Australia Post Express as our shipping vendors.
  • All orders placed before 2:00 PM AWST / Perth time, are sent out the same day.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification.
  • If you do not receive your purchase within 7 business days upon order placement, please get in touch with us here.

Delivery within New Zealand

Delivery Option

Cost

Timeframe

Express shipping
(Orders over AUD $99)

FREE

 

Shipping times vary, most orders are delivered 7 days.
Express shipping
(Orders AUD $98.99 and under)

$14.99 Flat fee.

Shipping times vary, most orders are delivered within 7 days.

 

  • Zobelle dispatches orders within New Zealand daily and we use Australia Post express as our shipping vendor.
  • All orders placed before 2:00 PM AWST / Perth time, are sent out the same day.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification.
  • If you do not receive your purchase within 7 business days upon order placement, please get in touch with us here.

Delivery within United States

Delivery Option

Cost

Timeframe

Shipping

Calculated at checkout

Shipping times may vary, most orders are delivered within 7-10 business days.

 

  • Zobelle dispatches orders daily using DHL as the shipping vendor.
  • All orders placed before 2:00 PM AWST time are dispatched on the same day.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. If you have any questions about your order, please contact Zobelle.
  • The above timeframes are to be used as a guide only. Shipping times are subject to stock availability and exclude clearance/customs delays.

International Delivery

Delivery Option

Cost

Timeframe

Shipping

Calculated at checkout

Shipping times may vary, most orders are delivered 2 weeks.

 

  • Zobelle ships our products internationally using a wide range of international shipping vendors.
  • All orders placed before 2:00 PM AWST time are dispatched on the same day.
  • Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification.
  • Contact Zobelle if you do not receive your purchase within 3 weeks upon order placement.
  • Any additional import or customs fees are the responsibility of the recipient.

Read the full Zobelle Shipping Policy here.

Returns & Refunds

Welcome to Zobelle and thanks for your interest in our products and services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods.

Conditions apply, view the Zobelle Refund Policy here.